Cabin Crews in Singapore Airlines Ltd ROles & Responsibilities

Question: Evaluate the role of Cabin Crews in Singapore Airlines Limited. Answer: Introduction The following assignment evaluates the role of Cabin Crews in Singapore Airlines Limited The Singapore Airlines Limited is based in Singapore and is operates through Singapore Changi Airport. The Singapore Airlines Limited has many airline subsidiaries: Klingner et al.(2015) mentioned that the SIA Engineering Company is a part of the that deals in the repair and the maintenance of airlines. The brand operates around nine countries and has a portfolio of around 27 joint ventures. That includes the Boeing as well as the Rolls Royce. Besides this, the Singapore Airlines Cargo manages the SIAs fleet and evaluates the cargo hold capacity in SIA passenger aircraft. The Singapore Airlines manages three airline subsidiaries. These include the Silkair that deals in regional flights in the domestic market. The brand has been a major airliner and has been operating many flights in the domestic as well as international destinations. According to Naff et al. (2013), the brand also operates the Scoot and the Tigerair deals in the low-cost carrier sector. The Singapore Airlines remains the initial developer for Airbus A380, which is the world biggest passenger Aircraft. Role Analysis The Cabin crew is an essential part of the Singapore Airlines. It relates to the overall management of the passengers in the aircraft. It primary deals in offering excellent customer service to the passengers in the aircraft. Dent and Whitehead (2013) mentioned that the Singapore airlines offers specific training to the passengers in the aircraft that deals in the security of the passengers. In this regard, it can be said that the brand has been able to offer total customer satisfaction to the passengers. In addition, the passengers are offered a demonstration of the safety procedures and the equipments available in the case of an emergency. The following are the responsibilities of cabin crew personnel in Singapore Airlines Limited. All cabin crew personnels has to attend a pre-flight briefing. In this period, all the cabin crew personnels are allocated responsibilities as per their job role. Besides this, Harvey and Allard (2015) noted that the cabin crew is informed about the details of the flight. Any specific needs of the passengers are also stated. Passengers with adverse medical conditions as well as disabilities are evaluated and specific instructions are given for their growth. The cabin crew also evaluates the condition of the aircraft. Armstrong (2014) stated that the amount of food supply present in the Aircraft as well as the allocating of passengers in the aircraft. The primary responsibility of the cabin crew remains the well being of the passengers. As such Nica (2013) noted that guiding passengers to their seats and answering their queries and doubts remain essential. The cabin crew has to ensure that updated details are provided to the passengers about the flight. Attending every specific need of the passengers is a pertinent responsibility of the passengers. The cabin crew have the ability to offer basic medical aids to the passengers in the aircraft in the case of any emergency. The cabin crew has also the responsibility to ensure that the passengers disembark safely after the flight journey ends. Role Design The role of cabin crew in the case of Singapore Airlines Limited is structured as per the following stages Efficiency Brewer and Kellough (2016) mentioned that Singapore Airlines have developed pertinent human resource policies in developing the efficiency of the employees. Thus, employee performance is done on a daily basis to find out the discrepancies in employee performance. It is expected that this would assist the employees to enhance their potential. Besides this, Singapore Airlines have implemented training schemes so that the cabin crews have increased their expertise. Motivation Various financial and non-financial incentives are offered to the cabin crews to maintain their level of motivation in the business enterprise. Savaneviciene and Stankeviciute, (2013) mentioned that Singapore Airline have been been particular in maintaining a stable work environment for the individual growth of the employee. Gordon and Price (2015) stated that the brand offers a level of job satisfaction to the employees that is unmatched by the rival brands in the market. The cabin crews are solely measured based on their performance and no other factors are considered in assessing the performance of the employees. Safety and health Armstrong and Taylor (2014) mentioned that transparent human resource policies are established to maintain the well-being of the employees. Employee safety and health are the prime considerations for Singapore Airlines. In this regard, it can be said that a safe work environment is maintained to assist the Cabin Crew in executing their job roles in an effective manner. According to Spillane (2013), in maintaining the safety and the security of the employees, the implementation of effective training schemes remains the most essential. This the operational policies of the employees have implemented flying operational policies which ensures that the total safety and the security of the employees. As such, it has created considerable goodwill and market reputation for the growth of the organization. Brewer and Kellough (2016) stated that stringent procedures have been implemented so that the safety and the health of the employees is not compromised under any circumsta nces. Mental Capacity - The cabin crews in the organization have the attitude to serve the customers of the organization. The passengers are the primary concerns of the cabin crew, and therefore have the ability to ensure the well being of the passengers under all circumstances. According to Gordon and Price (2015), the mental capacity of the cabin crew encompasses all the constituents that would enable the organization to create a positive perception on the customers. The capacity to adjust to threats to the external circumstances has been a positive part of the psychological aspects of a business enterprise. Recruitment Strategies The cabin crew is recruited through a stringent selection procedure. As such, it can be said that the personnels have to meet the physical requirements that would assist the management of the business enterprise to execute their job in an effective manner. Besides this Chen and Chen (2014) noted that excellent communication is a pre-requisite for the job of a Cabin Crew. Therefore, it remains important that cabin crews are able to communicate well to the passengers. The recruitment strategies have been an essential part of the operational policies of the Singapore Airlines. In order to make the recruitment strategies effective, the brand has the recruitment policies have to spread over a period of time to select the best candidates available for a pool of candidate. Reputed professional institutes have been approached to select the best professional candidates to aid the organization in its growth. Chen and Chen (2012) mentioned that The brand has made pertinent strategies so that the candidates have to be presentable. Developing an effective relationship with the passengers is one of the primary responsibilities of the customers. The cabin crew has the responsibility to create a positive perception on the passengers. The behavior of the cabin crew reflects the brand image of Singapore Airelines (Armstrong Taylor, 2014). Thus, the brand have chosen candidates who can adhere to the strict guidelines and the policies predetermined by the business enterprise. Apart from this, the candidates are chosen who can uphold the brand reputation and the goodwill of the brand in the long run. Zhu and Ma (2015) mentioned that In the case of recruitment programs, the brand has implemented a training program to assist the candidates to get acquainted with every aspect of the flying operations. These include- product knowledge, service procedures as well as passenger handling. Besides this, it includes passenger handling, the department, and the grooming procedures. Brewer Kellough (2016) mentioned that the recruitment strategies have been effective in selecting the best candidates in offering excellent customer services to the customer. Innovation, team player as well as effective in dealing with crisis are the essentials characteristics of the cabin crew in Singapore Airlines. Selection Strategies In the case of Singapore Airlines, the brand has created recruitment strategies that have been of help to select the best available candidates from the wide pool of talent. According to Spillane (2013), the selection process comes after the recruitment process and has been helpful to the business enterprise in implementing a stringent recruitment procedure for the production procedure. The selection process has been helpful in narrowing the list of candidates based on physical requirements, qualification and age. The selection processes have assisted the business organization to conform to a set of regulations and guidelines to make the selection procedure more effective. The selection process consists of the following stages: Preliminary interview - The preliminary interview refers to interviewing those candidates who have attained the eligibility z criteria established by the business organization. In the interview session the skills and the competencies of the employee is judged as per the needs of the employers. This is an informal interaction by the employers with the employees and is used to assess the potential of the employees as per the needs of the business organization. Application blank - The candidates who have cleared the primary interview have to state the application blank in order, which shall consist all the necessary details like qualifications, bank details and the experience of the employees. In this regard, it can be stated that the application bank has been essential for the brand to have a detailed record of the employees in the organization. This has been essential for the organization in doing the background checks for the organization. Written Tests - In the pursuit of the selection of the cabin crew various written and communication tests were conducted to aid the business organization in the selection of the candidates. In this regard, these tests have been of help to the business organization in choosing the right candidate that would offer effective cabin crew services to the Employment Interview - Employment interviews are the final stage in the recruitment process. This interview judges the candidate on all the aspects, which include skill, aptitude and ability to adjusting to vulnerable circumstances (Bergman 2015). In this regard, the mental attitude to serve the passengers and excellent communication skills are the primary constituents of a cabin crew services. Medical examination - The medical tests are an core part of the recruitment process. In the job of a cabin crew services, it is essential that the person is medically fit and have no major illness. Besides this, having good eyesight is also necessary in executing the job in an effective manner. Appointment Letter- The final part of the selection process is issuing an appointment letter to the candidate. It is necessary that the appointment letter contains all the terms and conditions. The service contract shall also mention the tenure of the recruitment process and the methods through which the service can be terminated. The selection strategies have been implemented in Singapore Airlines keeping in mind the long-term goals and objectives of the business organization. According to Furuta et al. (2014), this has been an effective part in facilitating the growth of the business organization in the domestic and the international market. Conclusion It can be stated that Singapore Airlines Limited has been following a stringent recruitment procedure. The brand has been implementing an effective recruitment and selection process. This has assisted the brand in selecting the right candidate, which can deliver for the organization over a period. The primary concern of a cabin crew has been the well-being of the passengers. The cabin crew has been offering details about the air-flight to the passengers. In addition, these personnels are well trained to handle emergencies and crises. Thus, in the case of Singapore Airline the cabin crews have been playing are a core part in developing positive consumer perception and ensuring organizational sustainability. Employee performance is monitored over regular intervals of time to rectify the discrepancies. In addition, training schemes are implemented to offer effective customer services to the employees. The Cabin crews are offered with financial and non-financial incentives to maintain the motivation levels of the employees. A healthy work environment is offered to the employees to ensure safety and security of the employees. References Armstrong, M., Taylor, S. (2014). Armstrong's handbook of human resource management practice. Kogan Page Publishers. Armstrong, P. (2014). Limits and possibilities for HRM in an age of management accountancy. New Perspectives On Human Resource Management op. cit. at, 154-166. Bergman, A. (2015). The Cabin Crew Blues: Middle-aged Cabin Attendants and Their Working Conditions. Nordic Journal of Working Life Studies, 5(4), 23. Brewer, G. A., Kellough, J. E. (2016). Administrative Values and Public Personnel Management Reflections on Civil Service Reform. Public Personnel Management, 45(2), 171-189. Chen, C. F., Chen, S. C. (2012). Burnout and work engagement among cabin crew: Antecedents and consequences. The International Journal of Aviation Psychology, 22(1), 41-58. Chen, C. F., Chen, S. C. (2014). Investigating the effects of job demands and job resources on cabin crew safety behaviors. Tourism Management, 41, 45-52. Dent, M., Whitehead, S. (Eds.). (2013). Managing professional identities: Knowledge, performativities and the'new'professional (Vol. 19). Routledge. Furuta, K., Okano, K., Kanno, T., Mori, T., Shimizu, S. (2014). An incident reporting support system for airline cabin crew. Safety and Reliability: Methodology and Applications, 3. Gordon, T. M., Price, B. E. (2015). PRIVATIZED PRISONS AND UNIONS: PERSONNEL MANAGEMENT IMPLICATIONS. Public Personnel Management, 186. Harvey, C. P., Allard, M. (2015). Understanding and managing diversity. Pearson. Klingner, D., Nalbandian, J., Llorens, J. J. (2015). Public personnel management. Routledge. Naff, K. C., Riccucci, N. M., Freyss, S. F. (2013). Personnel management in government: Politics and process. CRC Press. Nica, E. (2013). Organizational culture in the public sector. Economics, Management and Financial Markets, 8(2), 179. Savaneviciene, A., Stankeviciute, Z. (2013). Relabelling or new Approach: theoretical insights regarding Personnel Management and Human Resource Management. Engineering Economics, 24(3), 234-243. Spillane, J. P. (2013). Challenges and strategies for confined site construction: the case of personnel, plant and material management (PPMM)(Doctoral dissertation, Queen's University Belfast). Zhu, S. X., Ma, W. L. (2015). Cockpit/cabin Crew Communication: Problems and Countermeasures. In International Conference on Education, Management, Commerce and Society (EMCS15).

Persuasive Essay Format

How to format a persuasive essay:Choose a topic and your position about it.Think of arguments youll use to prove your position.Create an outline: write down your thesis, arguments, and evidence.Write an introduction.Craft body paragraphs of your persuasive essay.Write a conclusion.Proofread and edit: consider word count, font, alignment.Persuasive, aka argumentative writing is all about logic and reasoning. When you write a persuasive essay, you need to choose arguments and evidence carefully so the audience would get impressed and ready to agree with your point of view. For that, do your best to format the information the right way.A persuasive essay format is not that difficult to follow. You choose a topic (an issue, a problem) and incorporate facts, examples, and logical reasons to explain your position on it. With a standard essay structure in mind, you can create a detailed argumentative essay outline and format your papers like a boss.Lets see how to do that.Persuasive Essay S tructurePersuasive writing is about research, analyzing, and critical thinking. You need to understand your topic and know your audience inside out so you could choose the best arguments to convince them of your position. With that in mind, you structure an essay in such a manner that it would cover the topic logically and consistently.How it looks:You start a persuasive essay with a topic and a thesis you are going to prove.Then you write a few paragraphs, each with a new argument and evidence to support your point of view.Also, you can write a paragraph with counterarguments from your opponents (if you have any), explaining why you still disagree with them.And finally, you finish formatting your essay with a conclusion. Here you restate the thesis again, summarize all the arguments, and leave your readers with food for thought.Its the only essay format to use if you want to make your paper persuasive enough and worth a high grade from a teacher.Persuasive Essay FormatMore specific ations for the format of your persuasive essay depend on a teachers requirements. Read the assignment carefully and pay attention to the details such as a word count, a font, and spacing as well as alignment.It would be a pity to get a low grade for an essay just because of the wrong formatting, wouldnt it?General requirements for essay formats are as follows:Word count: 500, 1500, or 2000.Font: Times New Roman, 12-point; a 16-point one goes for a title of your essay unless stated otherwise. Arial and Georgia fonts are okay to use for essay formatting, too.Spacing: double-spaced; 1.5 works too.Alignment: justified.Format your persuasive essay after its draft is ready. Concentrate on the topic and the arguments rather than fonts and spacing to use. Youll have time to proofread it later, check all the mistakes, and edit it accordingly.To make it easier, use a free essay outline template from . Feel free to download it and fill in every time you need to structure your assigned paper.[D ownload this template]This template will allow you to structure all the elements of a persuasive essay, with arguments and relevant evidence. Here you can include facts, examples, quotes, and statistics from the research. Thus youll have them all in one place to avoid distractions while writing.

How Do I Write an Essay That Will Be Worth Reading?

How Do I Write an Essay That Will Be Worth Reading?One of the most common questions about writing an essay is: How do I write an essay that will be worth reading? This is a question that often happens to people who have not written an essay before.Writing an essay is more than just filling in the blank page with information. There are many steps involved in making your essay come together. A good essay is not the same as a great essay. It takes a bit of time and effort to make it as good as you want it to be.A good essay sample or essay that you use as a template can help you through this process. The two most important things that you need to know when it comes to an essay are structure and theme. These two parts are the ones that make your essay unique from others and these two aspects will help you create an interesting essay.Theme is the main reason why you are writing this particular essay. Without a proper theme, you won't be able to make your essay stand out from the rest and you won't be able to put your thoughts into words in a way that makes sense.Your topic should be something that you don't think is common knowledge. You may want to think about something that is unique to you and don't think is common knowledge. Writing an essay that is centered around a theme will help your reader relate with your essay. In fact, the themes of an essay are usually established in the first part of the essay.To make sure that you are writing the right essay, be sure to get a good sample. You can either go to the library or do some research on the Internet. When looking for a good essay sample, pay attention to the topics, the structure, and the idea behind it.Creating an essay is a very time consuming process. An essay that is well written will get you recognition from the people who you are submitting it to.

The Good Doctor

The Good Doctor The Good Doctor is a full-length play that exposes the ridiculous, tender, outlandish, ludicrous, innocent, and weird frailties of human beings. Each scene tells its own story, but the behavior of the characters and the resolutions of their stories are not typical or predictable. In this play, Neil Simon dramatizes short stories written by Russian author and playwright Anton Chekhov. Simon even gives Chekhov a role without specifically naming him; it is commonly accepted that the character of The Writer in the play is a quirky version of Chekov himself. Format The Good Doctor is not a play with a unified plot and sub-plot. Instead, it is a series of scenes that, when experienced one after another, give you a strong sense of Chekhov’s take on the human condition embellished by Simon’s wit and pithy dialogue. The Writer is the one unifying element in the scenes, introducing them, commenting on them, and occasionally playing a role in them. Other than that, each scene can (and often does) stand alone as its own story with its own characters. Cast Size When this play done in its entirety- 11  scenes- appeared on Broadway, five actors played all 28 roles. Nine roles are female and 19 are male roles, but in a few scenes, a female could play a character designated in the script as male. The scene breakdown below will give you a sense of all the roles in all the scenes. Many productions eliminate a scene or two because the action in one scene is unrelated to the action in another. Ensemble There are no ensemble moments in this play- no â€Å"crowd† scenes. Each scene is character-driven by the small number of characters (2 – 5) in each. Set The set needs for this play are simple, even though the action occurs in a variety of locales: seats in a theatre, a bedroom, a hearing room, a study, a dentist’s office, a park bench, a public garden, a pier, an audition space, and a bank office. Furniture can easily be added, struck, or rearranged; some big pieces- like a desk- can be used in several different scenes. Costumes While the character names and some of the language seem to insist that the action occurs in 19the century Russia, the themes and conflicts in these scenes are timeless and could work in a variety of locales and eras. Music This play is billed as â€Å"A Comedy with Music,† but except for the scene called â€Å"Too Late for Happiness† in which lyrics that the characters sing are printed in the text of the script, music is not imperative to the performance. In the script that I have- copyright 1974- the publishers offer a â€Å"tape recording of the special music for this play.† Directors can check to see whether such a tape or CD or electronic file of music is still offered, but the scenes can stand on their own without the specific music, in my opinion. Content Issues? The scene called â€Å"The Seduction† scenes deal with the possibility of infidelity in marriage, although the infidelity is unrealized. In â€Å"The Arrangement,† a father purchases the services of a woman for his son’s first sexual experience, but that too goes unrealized. There is no profanity in this script. The Scenes and Roles Act I â€Å"The Writer† The play’s narrator, the Chekhov character, welcomes the interruption of an audience for his stories in a two-page monologue. 1 male â€Å"The Sneeze† A man in a theatre audience lets loose a monstrous sneeze that sprays the neck and head of the man seated in front of him- a man who just happens to be his superior at work. It’s not the sneeze, but the man’s reparations that cause his eventual demise. 3 males,  2 females â€Å"The Governess† An officious employer unfairly subtracts and subtracts money from her meek governess’s wages. (To view a video of this scene, click here.) 2 females â€Å"Surgery† An eager inexperienced medical student wrestles with a man to yank his painful tooth out. 2 males â€Å"Too Late for Happiness† An older man and woman engage in small talk on a park bench, but their song reveals their inner thoughts and wishes. 1 male,  1 female â€Å"The Seduction† A bachelor shares his foolproof method of seducing other men’s wives with no direct contact until she is on her way into his arms. 2 males,  1 female Act II â€Å"The Drowned Man† A man finds himself agreeing to pay a sailor for the entertainment of watching the sailor jump in the water to drown himself. 3 males â€Å"The Audition† A young inexperienced actress annoys and then enchants the Voice in the darkness of the theatre when she auditions. 1 male,  1 female â€Å"A Defenseless Creature† A woman dumps her considerable woes on a bank manager with such vehemence and histrionics that he gives her money just to get rid of her. (To view a video of this scene, click here.) 2 males,  1 female â€Å"The Arrangement† A father negotiates a price with a woman to give his son his first sexual experience as a 19th birthday gift. Then he has second thoughts. 2 males,  1 female â€Å"The Writer† The play’s narrator thanks the audience for visiting and listening to his stories. 1 male â€Å"A Quiet War† (This scene was added following the first printing and production of the play.) Two retired military officers hold their weekly park bench meeting to continue discussing their disagreements. This week’s topic of conflict is the perfect lunch. 2 males YouTube offers  videos of a stage production of scenes from the play.

Case study #1 HRD #394 Example | Topics and Well Written Essays - 500 words

#1 HRD #394 - Case Study Example tance of repairing the machines and also improve the conditions and the equipments that would help reduce the cases of accidents and injuries in the work. The programs of behavioral based safety focus the employees as the main cause of accidents and injuries at workplaces. In this, many employees blame their employees for most of the accidents at workplaces, in most cases; however, behavioral based safety targets improving the safety behaviors in the workplaces by the use of employee involvement. It involves identifying the employees practices and behaviors that would help in reducing the risk of injury. Management accountability and engineering control both affect safety issues at workplaces, managers should understand that the safety of their employees also fails in their hands. They should understand that they have the responsibility to provide a safe and healthy workplace for their employees. Management should also ensure that the organization has adequate resources focused towards ensuring that the organization meets the safety and health implementation strategies and objectives. With this in mind then the management is accountable to all its employees in regard to health and safety. Engineering control also affects safety issues at the workplace; regular fixing of the engineering systems in an organization reduces the incidences of accidents and injuries at the workplaces. This fixing of the engineering systems helps improve the hazardous conditions and equipments that help eliminate the potential causes of accidents. This paper concurs with the critics of behavior based safety, the critics of the BBS state that the employees are not always responsible for the accidents and injuries as the advocates put it. Injuries and accidents in the workplaces mainly rise from the unsafe conditions with bad designs, the failure of the organizations to provide the safeguards required and the failure of the organizations to take the best preventive measures. This proves

Matlab Assignment Example | Topics and Well Written Essays - 2250 words

Matlab - Assignment Example The results indicated to show that system (a) had a significantly larger absolute steady state error as compared to the system (b). It is equally clear that system (B) displayed a greater accuracy with less absolute steady state error as compared to that of the system (a). This leads to a conclusion that the positive error value of system (b) established the system output’s stability. Prior to the introduction and calculation of the error formulas, it is possible to determine the system’s performance by the use of its constant (K) value. A perfect system with no steady state error, ideally, Kp would be equal to zero, Kv would be equal to one and Ka would be equal to one. It is however extremely challenging to attain this kind of a system. If Kv or Ka would be equal to zero, then the steady state error would be infinite as illustrated in the results in the table. If Kpos would be equal to negative one, then the steady state error would become infinite. The results from the table show that the Kpos is very close to negative one. This is basically the reason as to why it has a large value of the steady state error. The sign recorded by the steady state error gives an indication of whether the output is greater than the input or vice versa. For instance, the table shows that system (a) displays a negative error value making the output of the system to be greater than the input. This designates some degree of amplification. On the other hand, the system (b) displays a positive error making the output smaller than the input.

Film art Essay Example | Topics and Well Written Essays - 2250 words

Film art - Essay Example One of the elements of Citizen Kane that Brophy focused on is vocal performance of all the main cast members of this movie. He says that it was Orson Welles’ special talent to bring the most out of his actors as far as their vocal inflections and other aural aspects. For instance, he talks about the reporter’s bland voice, which was right for the part, because the reporter was supposed to be one of the least colorful characters in the film (Brophy, 2). Another vocal performance that was focused on was that of Susan Alexander, describing her voice as phlegmy, and full of repressed anger. The questioning of the librarian brings a scolding that is whispered, but full of indignation (Brophy, 2). In Psycho, there are similar aspects of the film that brings this film to life. The most obvious, of course, was Norman Bates and his â€Å"mother.† Bates has a pitch-perfect imitation of his mother, so much so that the audience could never suspect that the mother actually wa s not a separate person at that point. The arguments that emanate from the spooky old house on the hill that is directly behind the Bates Motel could never, in the audience’s wild imagination, be just one person arguing essentially with himself. The voice inflections and the pitch of the voice of the mother are so real that it is that much more shocking to find out, in the climax, that Norman’s mother had been dead for many years, and that the â€Å"mother† was, at that point, nothing but a skeleton with a robe and wig on, sitting in the apple cellar. This is not the only vocal performance that brings suspense to the film. Janet Leigh’s performance as the lead character, Marion, also brings a sense of suspense to the film. For instance, when she is stopped by the policeman early on in the film, her talking is way too fast. This, combined with her overall shifty-eyed look gave the policeman reason to suspect that she was hiding something, and she was, inde ed - $40,000 that she had embezzled from her employer. This same tone of voice is employed when she went to buy a new car – her speech was tight and quick. She was extremely nervous, and this nervousness was evident in her voice and her overall body language. Because the audience knew that Marion was not that good of an actress (although Leigh certainly was), it became obvious when she felt comfortable and when she felt uncomfortable. It was completely in her voice. Therefore, when she was talking to Norman in his room – while she ate her sandwich, while looking at the creepy stuffed owls and such – it was obvious that she felt completely comfortable. For whatever reason, there was nothing in Norman’s weird demeanor that gave her pause. If there was something, Marion would not have been able to hide it. She couldn’t hide nervousness, this was obvious. Therefore, the audience was clued into Marion’s state of mind throughout the film – it showed in her voice and her body language. Similarly, Brophy stated that this is an important part of the vocal characterizations – the changes in the voice of the character would signify the different states of mind that the character might go through during the course of the film (Brophy, 3). While the characters in Citizen Kane had different vocal inflections because the voices of the